Frequently Asked Questions

How do I receive a price quote for a particular home?
Go to the “Book Now” page. Click your arrival and departure dates. Select the “book now” or “click to inquire” button. The price will show up under the check in and check out dates. You can see the individual price breakdowns for taxes and fees and click “continue” if you would like to book.

How do I book a property?
Follow the steps above. After clicking “continue,” fill out the reservation request form with your information. You will then be directed to a payment page, once payment is complete and the rental agreement has been agreed to, your reservation will be secured!

What is your minimum stay requirement?
We have a 2 night minimum.

Is the cleaning service included in the price?
The cleaning service is a required one time fee additional to that of the nightly rate. It covers the cost of cleaning when you leave. You can see the price breakdown of all fees on the reservation page of our website. You may pay for additional cleanings if you like such as mid week cleanings as well. There is not a daily cleaning service.

Is the 8% occupancy tax included in the price?
The 8% mandatory lodging tax is a required fee additional to that of the nightly rate. You can see the price breakdown of all fees on the reservation page of our website.

When do I receive check-in information?
You will receive check-in information by email two days prior to your arrive. This email will include a code to the keypad on the front door, and other helpful information.

What is the payment schedule?
100% of the total rental cost plus exit cleaning fee is needed in order to secure your reservation.

When do I receive confirmation of my booking?
Confirmations are sent to you by email automatically when a reservation is made. YOUR RESERVATION IS NOT COMPLETELY CONFIRMED UNTIL we have ACCEPTED the reservation, FIRST PAYMENT IS MADE AND YOU HAVE AGREED TO THE RENTAL AGREEMENT.

What is provided in the treehouse?
All of our homes are completely stocked including all cookware, linens, towels, hand soap, toilet paper, and paper towels. We also provide complimentary WiFi in all of our homes. Organic body soap, shampoo, and conditioner are provided.

Where do I pick up the keys for the home?
There are no keys! Yay! You will receive check in information emailed to you two days prior to arrival with your unique keypad door code.

What is your cancellation policy?
100% refund is given 14 days prior to arrival. 50% refund is given 7-14 days prior to arrival. No refund is given 7 days or less to arrival. Early departure does not warrant any refund of rent.

How do I cancel my reservation?
To cancel your reservation you must contact Carolinas Prime Realty as soon as possible.

What are the check-in and check-out times?
Check-in time is 2:00pm and Check-out time is 11:00 am. Guests who opt for an early check-in pay should secure and pay for an additional day to their arrival.

What are the maximum occupancy rules?
Maximum occupancy is six guests. The maximum occupancy will also be clearly stated in the rental agreement. If the maximum allowable occupancy is breached, your credit card on file may be charged a penalty, and there may be cause for immediate eviction.

Do you offer parking?
Driveway parking is provided. No more than two cars please.

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